Desktop Support

Thanks to advanced technology it is possible to conduct business from virtually anywhere. The remote workplace saves time, resources, and increases productivity. To complement this convenience, you need support solutions that are more flexible and efficient than ever. And you need to judiciously protect your critical desktop data.

For most small businesses, information technology is not a core competency, so sustaining an internal IT department can be inefficient, costly and distracting. Regularly scheduled maintenance of systems and networks is essential. Many common problems that IT departments experience are due to neglect or security issues that arise just by using the Internet.

SmartData is there for you, 24/7/365. We provide comprehensive, proactive support, including:

Remote, secure, automatic data back-up
Simple to set up
Follows a consistent schedule
Works over the Internet

Comprehensive data review
Network components and server logs
Disk capacities
General health of services

Continuous on-site data protection with off-site component
Backup jobs won’t slow down day-to-day operations
Retrieve data from anywhere at any time, day or night

Continuous support and assistance
Through our award winning remote monitoring software, SmartData can give you instant support anywhere without you having to wait for someone onsite

Maintenance
Scheduled installation and application of system patches and service packs
System upgrades
IT procurement assistance and consulting

As your company grows, so too does your need for the most advanced and thorough support tools. Our remote monitoring safeguards your servers, routers, firewall, email and web, and ensures continuous back-up. Our email protection service provides complete filtering of spam, phishing, and virus attacks. Our desktop and laptop backup application is ideal for remote office locations, users who travel frequently, telecommuters, and contractors.

Businesses often are often so focused on the data on their server that they fail to properly protect their laptop or desktop computers. We make sure that there are no weak links in your line of defense against intruders and malicious attack. You can be confident that nothing on your network will be overlooked.

We will customize our service to fit your needs, not vice versa. We’ll consult with you to pinpoint your short- and long-term business goals. Then we’ll analyze information about your network environment, user needs, and critical business functions. Finally, we’ll tailor a plan specifically for your company and your budget.

SmartData also provides additional project support at affordable rates. This would cover services such as server migration, system upgrades, and other technically demanding tasks. We can provide either an Initial Project Estimate or a more thorough Project Plan that would cover hardware/software costs, labor costs, and a project completion timeline.