Unified Communications

Unified Communications are transforming business from transactional communication to collaboration. The array of pc’s, laptops, IP Phones, and mobile phones interacting with a heterogeneous mix of operating systems (Microsoft, Linux, Novell, Apple OS), interacting with integrated networks and business applications. Unified Communications brings all these areas into one unified workspace. An employee’s work follows him or her around – office, home, hotel or car. The concept is called “Find me/follow me.” Customers can also be brought into the collaborative experience. In essence, Unified Communications brings all the complex corporate communications into a single point of reference, enabling employees to be more productive and efficient.

KEY BENEFITS:

• The average employee saves 32 minutes per day by being able to reach other coworkers on the first attempt.

• The average employee saves 43 minutes per day by managing all communication – emails, voicemail, and faxes from a single box.

• 30% reduction in conferencing expenses and travel expenses

• By marrying voice and data companies can eliminate duplicate costs, pbx leases, per minute toll charges and more

KEY STATISTICS:
According to the Yankee Group, it costs 22% less to operate a Unified Communcations system than it costs to operate a cicuit-switched network.

According to Sage Research Group, on average, there is an increased employee productivity of 3.9 hours per week or 25 days annually.

Mobility is a way of life – 27% of the workforce travels at least once a month.

56% of organizations report they are unable to contact coworkers on first try on a weekly basis.

93% of organizations report experiencing rising delays on project deadlines as a result of impeded access to key decision makers

The average organization uses 6 types of communication devices and 4 types of communication applications.